# Refund Policy.

> How Scrini AI charges for usage credits, when credits are non-refundable, how outages and billing disputes are handled and when a refund may be issued.

URL: https://landing.qa.scrini.ai/refund-policy  
Breadcrumb: Home > Refund Policy

Last updated: October 2, 2026. How charges, credits and refunds work for Scrini AI subscriptions and enterprise contracts.

## Summary

- You are charged only for tasks that complete. Failed or incomplete tasks do not use credits.
- Purchased credits are non-refundable and expire at the end of their plan or contract term.
- Cancelling stops future renewals. It does not refund the current term.
- Tell us about a billing problem within 7 business days and we will restore credits or adjust your invoice if we got it wrong.

## 1. Scope

This policy applies to self-serve plans bought on scrini.ai or app.scrini.ai and to enterprise contracts unless the contract says otherwise. It forms part of our Terms of Service and is provided by Scrini AI Private Limited.

## 2. Usage-based charging

Scrini uses a credit-based model. Credits are consumed only for successfully completed tasks, such as candidate screenings, finished AI calls or completed video interviews. Failed or incomplete tasks, such as dropped calls or system errors, do not deduct credits.

## 3. Free trial

Free trial credits are free, need no card and expire 7 days after they are issued. They have no cash value.

## 4. Credits are non-refundable

Purchased credits are non-refundable and non-transferable and cannot be exchanged for cash. They remain valid during the active plan or contract term and expire at the end of that term without rollover. You can top up at any time.

## 5. Subscriptions and cancellation

Subscriptions renew automatically unless cancelled before the renewal date. To cancel, email support@scrini.ai from your account email. We confirm your cancellation within 2 business days. Cancelling stops future renewals but does not refund fees for the current term. We send renewal reminders where the law requires them.

## 6. Enterprise contracts

Enterprise contracts are governed by a signed master services agreement. Unless it says otherwise, fees are non-refundable once the contract is signed or invoiced.

## 7. Outages and service credits

If a verified Service outage lasts more than 24 consecutive hours, Scrini may provide service credits for future usage at its discretion. Service credits are goodwill and cannot be redeemed for cash.

## 8. Billing disputes

If you believe a charge or credit deduction is wrong, email support@scrini.ai within 7 business days of the charge with your account details and what you think is wrong. We confirm we received it within 2 business days. If we confirm an error, we will restore the credits or adjust your next invoice.

## 9. When we do refund

We refund duplicate charges and any other amounts where consumer protection law or payment processor rules require a refund. Approved refunds are processed within 10 business days and go back to the original payment method in the currency charged. Your bank may take a few more days to show them.

## 10. Chargebacks

Please contact us before disputing a charge with your bank, so we can fix it quickly. We may suspend an account while a chargeback is open.

## 11. Contact

Email support@scrini.ai with any billing question.

## Related policies.

### Privacy Policy

How Scrini collects, uses and protects personal data.

[Read](https://landing.qa.scrini.ai/privacy-policy)

### Candidate Privacy Notice

For people assessed through Scrini by an employer.

[Read](https://landing.qa.scrini.ai/candidate-privacy-notice)

### AI Transparency Notice

How our AI agents work and the choices candidates have.

[Read](https://landing.qa.scrini.ai/ai-transparency)

### Cookie Policy

Cookies, consent and how to change your choices.

[Read](https://landing.qa.scrini.ai/cookie-policy)

### Terms of Service

The agreement for using the Scrini platform.

[Read](https://landing.qa.scrini.ai/terms-of-service)

### Acceptable Use Policy

What customers may and may not do with Scrini.

[Read](https://landing.qa.scrini.ai/acceptable-use-policy)

### Data Processing Addendum

Key terms for processing personal data on your behalf.

[Read](https://landing.qa.scrini.ai/dpa)

### Subprocessors

Third parties that process data for Scrini.

[Read](https://landing.qa.scrini.ai/subprocessors)

### Data Security Policy

How we protect data and respond to incidents.

[Read](https://landing.qa.scrini.ai/data-security-policy)

### Accessibility Statement

Our accessibility commitment and accommodations.

[Read](https://landing.qa.scrini.ai/accessibility)

### Vulnerability Disclosure

How to report a security issue.

[Read](https://landing.qa.scrini.ai/vulnerability-disclosure)