At a Glance
At Scrini AI Private Limited, we operate on a credit-based usage model. This policy explains how charges, credits and refunds are handled across our SaaS and Enterprise models.
1.0 Usage-Based Charging
Scrini AI operates on a credit-based usage model. Credits are consumed only for successfully completed tasks (e.g., candidate screenings, finished AI calls or video interviews). Failed or incomplete tasks (e.g., dropped calls or system errors) will not deduct credits from your balance.
2.0 Non-Refundable Credits
All purchased credits are non-refundable and non-transferable. Credits cannot be exchanged for cash or any monetary reimbursement. Credits remain valid during the active plan or contract term and expire automatically at the end of that term without rollover.
3.0 Subscription & Enterprise Billing
SaaS plans renew automatically unless cancelled. Cancellation stops future renewals but does not trigger refunds for current-term fees. Enterprise contracts are governed by a signed MSA; unless stated otherwise, fees are non-refundable once the contract is executed or invoiced.
4.0 Outage Credits & Adjustments
In the rare case of a verified Service outage exceeding 24 consecutive hours, Scrini AI may, at its sole discretion, provide service credits for future usage. These are goodwill compensations and are not redeemable for cash.
5.0 Billing Disputes
If you believe a charge or credit deduction is incorrect, notify support@scrini.ai within seven (7) business days. Upon validation, Scrini AI will restore equivalent credits or adjust your next invoice.
6.0 Legal Compliance
Refunds may be granted only if required by applicable consumer-protection laws or payment-processor rules (e.g., duplicate transactions). All monetary values are denominated in the billing currency specified on your invoice. Nov 1, 2025 SCRINI_OS_4.3.0